![]() ![]() Prior to that, he was a PM at Google and at Fog Creek Software. Prior to that he was head of product at Foursquare, which is near and dear to my heart as you'll hear at the top of this episode. Noah is chief product officer at Slack where he spent the last seven years. Welcome to Lenny's podcast where I interview world-class product leaders and growth experts to learn from their hard one experiences building and growing today's most successful products. I think in the AI space, we're trying to hear from customers, what do you wish Slack could do if it had these new superpowers? Let's incubate a couple teams or prototype, give them space to run and pilot and then get something to launch that's amazing. We did that with a lot of these native audiovisual products like huddles and clips really in the pandemic because our customers were demanding it from us. The actual wording is "Take bigger boulder bets." I think teams can often get lost crawling up that hill, not realizing that there's a huge, incredibly beautiful range behind it where we've over time freighted new teams from scratch that incubated in a new area before the areas mature. We have this mental metaphor that we talk a lot about, getting to the next hill. Get full access to Lenny's Newsletter at Transcript For inquiries about sponsoring the podcast, email may be an investor in the companies discussed. The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail:.Creative Selection: Inside Apple's Design Process During the Golden Age of Steve Jobs:.Several Short Sentences About Writing:.Nobody Wants to Read Your Sh*t: And Other Tough-Love Truths to Make You a Better Writer:.On Writing Well: The Classic Guide to Writing Nonfiction:.Noah’s blog post on the 10 traits of great PMs: Five Dangerous Myths about Product Management: Paul Graham:.Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability:.(1:14:54) The most important skills to improve as an early-career PM and as a senior PM (1:12:30) Managing up and the importance of data fluency (1:10:15) Book recommendations to improve your writing (1:02:03) Noah’s famous blog post: “The 10 Traits of Great Product Managers” (58:08) Slack’s pilot programs for testing new features (52:01) Slack’s early success and the factors that made them successful (44:51) How Slack unlocked new levers of growth and revived their self-serve business (38:04) Building a culture that takes big bets (34:41) How Slack thinks about competition (32:26) How delight is baked into the DNA of Slack (30:01) Slack’s approach to prioritization (26:59) Complaint storms and how they help foster empathy (19:32) Implementing ML, AI, and LLMs in meaningful ways (14:14) Thinking of involvement on a U-shaped curve (11:33) Advice for working with strongly opinionated founders (07:23) Lessons learned from leading product at Foursquare Important areas of growth for both new PMs and senior PMsĬurious to learn more about Slack? You can try Slack Pro and get 50% off using this link.Why you should be customer-aware but not customer-obsessed. ![]()
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